About the Case Study

Under their previous alerting system, a dispatcher would take a call, enter pertinent information, and then had to manually page relevant units with those details, often times leaving distressed callers on hold for extended periods of time.

Now, under the PURVIS FSAS™, once dispatchers are done typing in essentials about an emergency, that information is immediately sent out. That means dispatchers can stay on the phone with distressed callers instead of putting them on hold to send out units. Interested in learning more about this unique FSAS upgrade?